1. NEED TO CONTACT US?

You can call us from Monday to Friday between 9am- 4pm GMT.

Just call : (+30) 2634026398 or (+30) 6982906665.

You can also contact us by email: : info@grammysbeadedjewellery.com
 

2. HOW DO I RETURN MY JEWELLERY ORDER TO YOU?
If you receive your order and decide that it is not suitable and would like to return it for an exchange or refund then please send an email to info@grammysbeadedjewellery.com for instruction on returning your item to us. Returned items must be within the 28 day returns period and in brand new condition with the original packaging. Any spare links or additional items received with your order must also be returned. Products that show signs of wear or damage will not be accepted for refund and a return postage charge will apply.

READ MORE ABOUT OUR RETURNS POLICY   
 

3. WILL I BE CHARGED VAT?

EU VAT Sales Tax at 24% is automatically charged on all orders that are shipped within the EU. VAT is included in the items price you see during your visit to our site. Orders shipped to addresses outside of the EU may be subject to VAT exemption in accordance with the EU Customs and Excise rulings. Contact us before purchase in case of such orders. It is the responsibility of the purchaser to pay all subsequent import tax and duty on goods shipped to their respective country - we cannot list an incorrect value on a customs invoice and requests to do so will not be completed. In the instance that items are returned to us as a result of rejected payment, subsequent charges incurred will be deducted from any refund issued.  
 

Got a different question? Let us know by emailing us on info@grammysbeadedjewellery.com and we will be happy to help.
 

4. HOW MUCH DOES DELIVERY COST AND HOW LONG DOES IT TAKE?

Delivery times given,are in reference to the order date, and presented in working days (Saturdays, Sundays and bank holidays are not taken into account for calculation of delivery time). In case of force majeur, GBJ can not be held responsible for any delay in delivery.

For any one order which contains multiple products and two different delivery services, you will receive two separate parcels upon delivery.

Products dispatched from our GR warehouse

1) HELLENIC POST  REGISTERED

GREECE: 2-3 working days

WORLDWIDE: 5-10 working days

DELIVERY COST : free

2) SPM (special priority mail) or EMS (express mail service),depending on the address given on the secure payment page.

DELIVERY COST: 17 € - 54 € (depending on the address given on the secure payment page.)

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5.  HOW CAN I AVOID DAMAGING MY JEWELLERY?

The permanent contact between your jewelry and your skin, and its exposure to different weather conditions, pollution or accidental knocks all mean that it requires care and attention. Here are our recommendations:
 

• If possible, remove your jewellery before starting any activity that might damage it, such as playing sports, cooking or gardening.

• Avoid any contact with cosmetic or household products, since they contain ingredients that could discolor your jewelry.

• Avoid rapid changes of temperature.

• Store your jewellery in an individual case, in its original GBJ case or in the separate compartment of a jewelry box. Chains should be closed, wrapped up and laid flat so as to avoid the formation of knots.

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6. CUSTOMIZE YOUR JEWELLERY

Make your GBJ item,one-of-a-kind with your personal touch,to suit your mood and style.

Available only on the EXCLUSIVE jewellery.

Therefore email us: info@grammysbeadedjewellery.com to learn more about the price and the estimated time of processing your custom order.

Custom or personalized orders can't be returned or exchanged unless they arrive damaged or defective.

7. NEED TO KNOW YOUR BIRTHSTONE COLOUR?